Refund policy

We have a no return or refund policy, as these are handmade products made to order.

To be eligible for a return, your item must be defective, damaged or if you have receive the wrong item.

To accept return, it must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any item which is personalised or customised, will not be eligible for return.

To start a return, you can contact us at pixiedust.peris@gmail.com. Please note that returns will need to be sent to the following address : B1305, Uber Verdant Phase 2, Doddakenhalli, Sarjapur Main Road, Bangalore 56035 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pixiedust.peris@gmail.com. 

Damages and issues
Please inspect your order upon reception, a video of opening the package is mandatory and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pixiedust.peris@gmail.com.